Refund policy

14-Day Return Policy

We want you and your pet to be happy with your purchase. You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, unopened, and in its original packaging. Proof of purchase may also be required.

To request a return, please contact us at service@opet.ltd before sending any item back. If your return is approved, we will provide return instructions and the appropriate return address.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at service@opet.ltd as soon as possible.

Please include your order number and photos of the product and packaging so we can review the issue and provide an appropriate solution.

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Opened pet food, treats, broths, or other consumable products
  • Products that have been used or partially consumed
  • Items that are not in their original packaging
  • Gift cards
  • Items marked as final sale

If you are unsure whether your item is eligible for return, please contact us at service@opet.ltd before sending it back.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, please request a return for the eligible item and place a new order after your return has been approved.

Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at service@opet.ltd.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the product arrived damaged, defective, or incorrect.

Please contact us before returning any item so we can provide the correct return instructions.